MyHeritage Reviews

Great customer service from Paul in Ireland. Managed to sort out my issue and answered all my questions. Thanks

Very friendly and helpful, much appreciated :)

Jorge L. was able to answer all my questions and concerns I had in dealing with the cancellation of my subscription. I appreciate the assistance he gave me.

I contacted My Heritage Support, because I had two different accounts with two different e-mails. I decided to leave only one and after have paid the charges of two accounts (during a week) I asked if My Heritage would be willing to refund the payment of the first account. The conversation with My Heritage Support took about two weeks, but they understood the problem and my situation. Now I'm waiting their answer.

Adding all my family photos to take advantage of photo enhancement tools which produce high quality images, including b/w to color. Result was running out of storage space. Requested more space and within couple hours more space was added.

First, i really appreciate and love your app thats why i downloading it, because it will give movement on the photos, second is, it was a bad experience, because i didn't notice about your subscription and i dont have received the permission about the payment thats why it was a badshot to me, i need that a small amount of money especially in our situation now, here in the Philippines we are now suffering in pandemic, i didn't go to work because of pandemic thats why i really really need that money, and as mr dory said, you send me a partial refund of 1,225 peso? May i know if there's a chance to get my full refund request? Ill message how many times on google play but they always said that they cannot process my request because my payment was entered to your account. Please help me to get my full refund. I really really neeed that much.
Thank you so much

I'm not very happy at the moment as I don't believe my problem was fully solved.
Ina Moran Gibbons

They don't answer the question you ask. No reading comprehension. They totally do not understand the question and obliviously answer something else. The DNA file they sent is not readable by Living DNA, which had no problem with FOUR other DNA files.

We managed to work on the problem but not resolve it. It was suggested that I wait to see if the program settles down and get back to MyHeritage for further assistance if this does not resolve the issue.

I cancelled my subscription because I'm too busy to use it at the moment and will come back in the future rather than keep a subscription going I'm rarely using. Today I got an email from my heritage offering 80% off the annual subscription so I clicked on to see how much they were offering this time? I wasn't interested in the price so I clicked back off it. Next thing I know I'm getting a call off this number 08081647972. If you search the number on Google there are plenty of people saying it's a sales call from my heritage, some saying harassing and some getting them repeatedly despite being blocked. I find it creepy they are watching what customers do on their site then calling them up. If we want a subscription we will come to you, we don't need to be chased. However, making these calls will probably chase customers away not bring them in. I'm already considering ancestry. P. S I don't appreciate being called on a Sunday of all days!

Upgraded to premium plus...but whenever I try to search anything it asks me to upgrade again.
Extremely dissatisfied...

My comment is that My Heritage took subscription money from my bank account without pre-warning me (via PayPal). That caused my bank balance that day to crash to zero. I'm in the process of claiming a refund. I'm sure I will get it.
The refund claim can be made on their website. Clearly, they have an expectation of having to do this, so my guess is this happens to people a lot. My Heritage looks like it benefits from the auto-subscription after the free trial because many people will maybe miss the charge. I don't like that.
I filed my refund claim. Literally seconds later I got an email back from "Jenny", asking me for ID etc that I had included in my claim. It looks like "Jenny" is an AI-Bot that pings back a reply as though it is a human. I could be wrong, but I'd like to know if that's true.
Another point I would like to make is that 72% of 4/5 star reviews on here are those that My Heritage have "farmed" by inviting happy customers to post a review. The 28% of reviews that are less favourable were perhaps more representative. The point is, many companies now pay Trustpilot to, for want of a better word, "massage" their star rating towards 5*. Star ratings on TP have become much less trustworthy. My Heritage has joined in that method. You can find out how TP really works from information on its pages, but the truth is people scan the star rating and never look any deeper. I gave My Heritage 3* because of my experience - it is probably no better or worse than average. It is a business and its purpose in this world is to sell information and profit. Paying upfront is money (profit) in the bank. If you pay, use the service, don't pay and forget to use it. And do not hesitate to claim a refund. PayPal give you 180 days to dispute a charge. My Heritage is a great resource, it's a pity they don't pre-warn their users of charges say a week before taking the money. I'm sure "Jenny" could do that.